Direct Ferries Reviews

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New Reviewer

Frustration

Whilst trying to book or find a route from the UK to Norway, i had great difficulty! Just being able to reach out to a company rep for a little more help with a route less travelled. Would of been a grest help

User's recommendation: Well worth the effort.

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ID
#2891895 Review #2891895 is a subjective opinion of poster.
Pros
  • Lots of sites and routes
Cons
  • Unable to confirm route
Preferred solution
Help with route information please?
New Reviewer

Contact issues after trying to find a route

As an atheist when younger, my journey to find God was easier than getting in touch with Direct Ferries, as when it comes to misleading names this is the pinnacle!

User's recommendation: Hire a medium.

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ID
#2891869 Review #2891869 is a subjective opinion of poster.
Preferred solution
Help to find a route please.
New Reviewer

Change my booking

greetings, how are you? I bought a ticket for September 19, from Bari to Durres (Al), but the problem remains because I want to change this date, so make the date 18. Please do not have time to wait 48 hours can you give me a reply as soon as I have urgent
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ID
#2878053 Review #2878053 is a subjective opinion of poster.
Location
London, England
New Reviewer

Refund

This company took funds for ferry crossings that were not available. Stating technical issue. Still no refund. Will be starting legal action against them and have contacted reporter for major news outlet highlighting the fraudulent activity this company seem to be practising.

User's recommendation: Steer well clear. Do not. Ok through this company.

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ID
#2844585 Review #2844585 is a subjective opinion of poster.
Loss
$115
Preferred solution
Full refund

Booking still not confirmed

We have a voucher that can only be redeemed by contacting direct ferries. No phone, email is automatic. We wish to go from Cadiz-Arricife on 14th December 2021. Our problem is we travel from uk, so have booked our brittany ferry, with brittany ferries. I take a dog quite a lot of paperwork for this, as we are now out of the EU. Can you please help. Kind regards Rita Cross

User's recommendation: Don't book with direct ferries.

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ID
#2837330 Review #2837330 is a subjective opinion of poster.
Location
Evesham, England
New Reviewer

Lack of Cstr service

Unable to contact by phone tech issues on their end since yesterday afternoon no other means of addressing my issue thru online account very dissatisfied

User's recommendation: Avoid.

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ID
#2830315 Review #2830315 is a subjective opinion of poster.
Location
Halifax, England
Preferred solution
To talk to customer support to address my issue

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Verified Reviewer
New Reviewer

Disappointed

I have cancelled my booking on 21/08/2021 and i would like a refund. I tried to call Direct Ferries everyday since then, they kept me on the phone for one hour and then hung up. It was impossible to speak to someone about this.
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ID
#2823586 Review #2823586 is a subjective opinion of poster.
Location
An Muileann Gcearr, Westmeath
Loss
$375
Preferred solution
Full refund

Refund on voucher

Brittany ferries would refund us but for some reason Direct Ferries wont pay out. No phone number to talk it through. Pissed

User's recommendation: Book direct.

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ID
#2820848 Review #2820848 is a subjective opinion of poster.
Location
Camberwell, England
New Reviewer

Booking enquiries

We amended our booking i.e removed a passenger from both trips and that has been amended correctly however, we originally had a pet booked for the trip from Calais to Dover and that also disappeared. We would need the pet to be re-added as per the original booking. Thank you , have a lovely day booking number DFP13991****
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ID
#2808158 Review #2808158 is a subjective opinion of poster.
Preferred solution
Please add the pet again to the booking from Calais to Dover
New Reviewer

Niet willen omboeken

lk had per ongeluk een boot geboekt, na opbrengst om te bellen ben ik gaan mailen,(dit binnen de 24 uur gedaaN is) met de vraag om het was bedrag van 142,99 die ik betaald had te berekenen met de geboekte shuttle reis. dit gaat volgens hun online wat ik al 20 maal alleen heb maar niet gaat !!! ik ben nu stilaan geiiriteerd aan het raken boem waar gaeld aan groei

User's recommendation: denk goed na voor je boekt en betaald.

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ID
#2804833 Review #2804833 is a subjective opinion of poster.
Loss
$145
Preferred solution
Full refund

Very bad service

The complaint was that even though the tickets was no refund only rebooking and having to pay the difference in price was available who ? at this moment in time knows when we can travel again we can't keep rebooking and having to pay again and again. Yours sincerely Kate Smith

User's recommendation: Don't use Direct Ferrys.

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ID
#2782453 Review #2782453 is a subjective opinion of poster.
Location
London, England

Complain

Need my refund with they didn't let me inter to France they say I need visa with bought ticket few month ago didn't need a visa its not fault Many thanks

User's recommendation: Please need speak yo some one.

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ID
#2779597 Review #2779597 is a subjective opinion of poster.
Location
Sunbury-On-Thames, England

Complain

Been trying to contact many time need answer please I bought ticket and didn't let me to cross to France they say I need visa Witch I bought ticket for you few month ago I been to France with no problem I need my refund please Many thanks

User's recommendation: Dfp13965****.

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ID
#2779302 Review #2779302 is a subjective opinion of poster.
Location
Sunbury-On-Thames, England

Complain

I have been to the port they didn't let me ho to France they say is new law I need visa . And bought ticket form you couple month ago didn't need a visa . So why now I need visa . And need my refund back as soon as possible please because was not my fault is government they male rules everyday change many thanks Need speak with some please 07482 25****

User's recommendation: DFP13965****.

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ID
#2779241 Review #2779241 is a subjective opinion of poster.
Location
Conwy, Wales

Unable to amend booking online

Complete lack of communication. Direct Ferries just do not reply to any form of enquiry - phone, internet, email.

User's recommendation: DO NOT BOOK THROUGH DIRECT FERRIES!

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ID
#2776393 Review #2776393 is a subjective opinion of poster.
Location
Norwich, England