Nikolaj N Wzm

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Verified Reviewer
| map-marker Aabybro, North Denmark

No confirm of tickets

Direct Ferries - No confirm of tickets
No confirm of tickets because of wrong email adress. The wrong email is bfmh@***.dk in stead of the right email: bfmh@***.dk Name: Nikolaj Nielsen
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Richrd Nhp
map-marker Albox, Almeria

Couldn’t talk to a real person

Spent days trying to make a booking. Told I had to book with animals through call centre. No phone number? Never able to talk to real person. Booked with other provider in end.
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User's recommendation: Other providers have different rules.

Zaria Zna

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Verified Reviewer
| map-marker Vitry-Sur-Seine, Val-De-Marne

Confirmation Réservation

Bonjour Je n'ai pas reçu ma confirmation de traversée pour le 19 Avril 2024 à 19 Toulon Bastia réglé par carte bancaire au nom de Patrick Gateau Merci
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Anonymous
map-marker Bristol, Bristol

Direct ferris

Direct ferries.never said it will be a freight ferry.from pembook to rosslare.we cannot change ports.as they dont have a phone number direct.its email only.we tried it and dont work.need help.as im disabled cannot climb stairs.my husband struggles toi.we tried different numbers.they dont work.very poor.
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User's recommendation: Read before you book.

Garald Cmr
map-marker Brisbane, Queensland

Book ferry Valletta to pozzallo. Birthdate quiry

Trying to book the ferry in Malta, and I'm filling in the form. And it's querying my husband's birthday.
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Anonymous
map-marker Wendeburg, Lower Saxony

Can't contact direct ferries

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No phone number No contact number No email... Keineswegs eine Möglichkeit sie zu kontaktieren.. Bin sehr enttäuscht.
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User's recommendation: No contact to costumer, no phone number

Anonymous

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Verified Buyer
| map-marker Ashburn, Virginia

Refond

Direct Ferries - Refond
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hello on 11/09/2023 I couldn't pass to England and they called me back for an unfounded reason that I didn't understand And because I didn't pass please kindly give me the moneyhello on 11/09/2023 I couldn't pass to England and I was called back for an unfounded reason I didn't understand And because I didn't pass please kindly give me the money The reason was that they weren't sure about the insurance that I was driving with, the insurance was valid considering that I took a stronger tone with them, they got angry and told me that I wasn't allowed to pass
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User's recommendation: I recommend making online payments because they are very good

Anonymous
map-marker Castries, Castries

Time between payments to the company and receiving confirmation.

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Problem was resolved but took far too long to get confirmation of tickets. I almost bought a new set.
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User's recommendation: Book directly with ferry company

brian S Tdg

Change Surname

MR MICHEAL; SOANES CANT MAKE THE TRIP A FAMILY MEMBER HAS PAST G LODWIG WILL BR GOING INSTEAD THANKYOU BIKE REG F6CGL HONDA
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Pros:
  • There good
Nazia H Ycn

There should be someone that we can speak to when there is emergencies

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The main travelling passengers were not able to travel with us due to visa issues and the rest of us were not able to drive their vehicle. We purchased a new vehicle just to travel and we was not able to amend our booking. If there was someone to speak to then we could have explained, proven our situation and maybe got a better result
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Loss:
$245
Cons:
  • Too many queues and even getting there early delays the

Preferred solution: Deliver product or service ordered

Lila H Bbz

Je veux faire une réservation

Pouvez vous me contacter svp pour une réservation en bateau Valence Mostaganem merci à vous par téléphone
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Preferred solution: Deliver product or service ordered

User's recommendation: Réservation

Miss C Eqb

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Réclamation

Direct Ferries - Réclamation
Direct Ferries - Réclamation - Image 2
Jai payé un billet bateau de algesiras à tanger sur direct ferries dun montant de 200,99 le montant a été débité de mon compte bancaire mais jai pas reçu ni confirmation ni billet Je veux me rembourser
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Loss:
$201

Preferred solution: Full refund

User's recommendation: Ce site est frauduleux

alessia c Pan

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Verified Reviewer
| map-marker Washington, District Of Columbia

Click for payment BUT DID not receive confirmation!

I went through your booking system - clicked for payment BUT DID not receive confirmation! The screen I got said it was confirmed (but no reference number) and that there was an issue to contact the customer service to check the booking - but you have no customer service!! No one who can answer my questions if my booking is gone through or not and if you have taken my money or not! This is a really bad service! Do contact me to tell me what is going on I need to sort this out and I have already lost a lot of precious time with you.
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User's recommendation: NO WAY FIND Another operator!

Viktor K Oft

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Didnt finished reservation but took my money

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Direct Ferries - Didnt finished reservation but took my money
Direct Ferries - Didnt finished reservation but took my money - Image 2
DFPV16573****. I ordered reservation and it didnt finished reservation for Cruise from nynashamn to Gdansk it wrote me it didnt took my card but took my money . Please can you refund my money ? Or finish the order .
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Loss:
$281

Preferred solution: Full refund

Rene V Yzb

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Annulation

Direct Ferries - Annulation
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Direct Ferries - Annulation - Image 3
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We wanted to annulate our boot because we took the boot 2 days earlyer. We paid for de boot two times. Annulation of the boot was nog possible on the account of color line. They didn 't react anyway. So i stil paid for two times.
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Dont go whith color line