Direct Ferries Reviews

Show reviews that mention
ferry refund money ticket service phone confirmation number answer trip
Filter review
New Reviewer

Lounge

Because of covid some members of the family will not travel anymore and I request a refund on the lounge in both way , going and return to France . And you are not giving any possibilities of it ! You are just a big CROOK company tha t s why there is no way to contact anybody !

User's recommendation: Don t ever use them !

View full review
ID
#3164318 Review #3164318 is a subjective opinion of poster.
Loss
$61
Preferred solution
A refund on lounge booking for the family members that will not be travelling anymore for covid reason
New Reviewer

No option to swap destinations online in amendments.

No answer on the phone number. I need help changing this booking. Please can you call. 0031 6******** Or email me back ms.rhylie@***.com

User's recommendation: So difficult to get through to customer service.

View full review
ID
#3137859 Review #3137859 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Help swapping the outbound location &!return location on my existing booking.
New Reviewer

Need to swap outbound & return destination. Not possible to amend that online.

I booked a return trip. But the locations need to be swapped around I leave from amsterdam to the uk. But my booking states I leave from the to amsterdam. And the same issue for my return. I can only amend dates/ times/ people or pets. Not the destination location or return location. Please advise as cant change that online x
View full review
ID
#3136233 Review #3136233 is a subjective opinion of poster.
Location
Rotterdam, South Holland
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Dear Direct Ferries Service Team, Were exactly 12 hours Before the Ticket time I need to be modified and I didnt recieve any answer from you since my first contact with you by e-mail at 20:05 (2,5 hours ago) and by phone 4 hours ago. Sincerely, Im really afraid I cant...
View full review
View full review
ID
#3131326 Review #3131326 is a subjective opinion of poster.
Cons
  • Change in booking
Loss
$200
Preferred solution
O want to change my travel date!!! I Will pay the fees!!
New Reviewer

Owed money

I am owed money but can not retrieve it, where is my refund how do I get this back. I have sailed twice since then and can not get this refund.
View full review
ID
#3129631 Review #3129631 is a subjective opinion of poster.
Location
Couzeix, Nouvelle-Aquitaine
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Absolutely terrible service

My original ferry was cancelled, I was told to keep the original confirmation and present it at the desk for the next ferry two hours later.When I arrived 3 hours early for my ferry at check in there was no booking for me. Still have not received a refund or an apology. I was blamed fro not showing up on time, this is a criminal company be very careful before you give them your money.

User's recommendation: Stay away from this company and book directly with ferry providers. Irs not safe and they cannot be trusted.

View full review
ID
#3122475 Review #3122475 is a subjective opinion of poster.
Cons
  • Criminals
Loss
$500
Preferred solution
Full refund, apology and small token of compensation.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

TOOK MY MONEY

I booked to go to the Isle of IOW and was unable to go because of covid. I was not allowed a refund because they are apparently agents. They eventually issued me with a voucher until the end of 2021 and we have not been able to go because of my partner having brutal radio therapy for a tumour in his neck. There is no telephone number to speak to anyone and I am losing £117.99. We are old age pensioners and I am disgusted with this. Roll on Karma.book direct with the company.

User's recommendation: book directly with the company who operate the ferries.

View full review
ID
#3114156 Review #3114156 is a subjective opinion of poster.
Cons
  • Unreasonable
Loss
$118
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was buy ticket from your company but this ticket wasn’t available therefore i was buy new tickets

I was buy ticket from your company, but this ticket wasn't available, therefore I was buying new tickets
View full review
ID
#3096580 Review #3096580 is a subjective opinion of poster.
Pros
  • Helps
  • Lots of sites and routes
Cons
  • Change in booking
Loss
$200
Preferred solution
money

To amend a booking

What is try to get in contact from 8:30 and still couldn't get in contact with anybody well I didn't get in contact with anybody because no one would get back in contact with me it was terrible
View full review
ID
#3096400 Review #3096400 is a subjective opinion of poster.
Cons
  • Change in booking
Preferred solution
Apology
New Reviewer

Amend green details

I amended my return crossing from Cainrayn-Belfast on 25th November 18.00 to Friday 26th November ref no DFP1411**** I put in my debit Mastercard details I checked my booking details but the are no changed
View full review
ID
#3094430 Review #3094430 is a subjective opinion of poster.
Location
Carlisle, England
Preferred solution
Amendment from Thursday 25thNovember 2000 to Friday 26th November 1700

Confirmation email

This company stole money from me. I paid then for two persons and one automobile from Algeciras Spain to Ceuta Spain round trip. When I arrived to the port, the ferry company received payment for the two persons, but did not receive payment for the car. I had to pay the ferry company again for the car. Direct Ferry has the worse customer support I ever experienced.

User's recommendation: Do not use Direct ferries as your intermediary..better off dealing with the ferry company directly.

View full review
ID
#3092004 Review #3092004 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio

Cancelled ferry

Fast ferry cancelled, transfered to slow ferry 5 hours later. I would like a refund and compensation but given the same old excuse every time, Irish ferry's haven't replyed.

User's recommendation: Fly.

View full review
ID
#3077365 Review #3077365 is a subjective opinion of poster.
Location
Marble Arch, England

Very bad communication and payments not received by ferry company

After a very uncomfortable wait for Direct Ferries confirmation and information, the money I paid to DF for the transportation of a vehicle were not registered or recieved by FRS, the ferry company to transport the car. I had to pay again to the ferry company and now have to claim from Direct Ferries. I have the feeling they have really screwed us...should have known better.

User's recommendation: Do not use DIRECT FERRIES. These guys are very irresponsible.

View full review
ID
#3030798 Review #3030798 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

New Booking.com

I want to book a ferry I really need my family is already booked but I need a ticket and cant find it
View full review
ID
#3030396 Review #3030396 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Get a ticket

Ferrie booking pdf 13363****

Hi ferry reference 490**** I received a voucher up to the 31/12/2021 as there is no ferry from Almeria to Oran for now and need to travel next June so can you please change the date to the 31/12/2022 . Thanks
View full review
ID
#3030178 Review #3030178 is a subjective opinion of poster.
Location
Bexleyheath, England