Direct Ferries Phone Numbers and Emails

Customer Service:

  • (631) 964-3608

Direct Ferries Contact Information

Direct Ferries Website:

Corporate Office Address:

GB
Edit Business Info

Direct Ferries Rating Based on 35 Reviews

Rating details

1.3
more details
Value for money
Product or Service Quality
Customer service
Website

Rating stats

Rating trend

Summary of Direct Ferries Customer Service Calls

575 TOTAL
CALLS
02:29 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Direct Ferries Customer Service?

Request for Information Question:

  • “Confirm booking”
  • “Reschedule my trip”
  • “Confirming a booking”

Activation/ Cancellation Question:

  • “Cancellation”
  • “Your cancellation policy”
  • “I need to cancel”

Return/ Replace Question:

  • “Change booking”
  • “Need to swap outbound & return destination. Not possible to amend that online.”
  • “I amended my return crossing from Cainrayn-Belfast on 25th November 18.00 to Friday 26th November ref no DFP14117337 I put in my debit Mastercard details I checked my booking details but the are no changed”

Refund Question:

  • “Refund not received”
  • “Refund”
  • “Refund no sent”

Payments and Charges Question:

  • “Missed ferry because you didn't reflect my payment”
  • “Estoy intentando sacar un billete para el día 18 de diciembre lo he intentado varias veces y me da error y no tengo otro otra forma de pago solamente con esa tarjeta y No consigo sacar el billete me gustaría hablar con alguien para que me ayude”
  • “Remboursement billet”

Product/ Service Question:

  • “I have tried to order the ticket but I cannot see I can take my van with me so I will ask is it OK if I buy a ticket for Caracan because his same size size”
  • “Rimoborso doppio pagamento”
  • “I need a voucher urgently to book a ferry on the 06.01.2022 please. Thank you”

Shipping and Delivery Question:

  • “I was provided wrong address location in my email so i missed my ferry”
  • “Not arrive on time”
  • “Money has tooken from my bank and I never received any Tiket”

Website/ Application Question:

  • “Website not responding”

Account Question:

  • “Cannot login”
  • “Roadblocked”

Other Question:

  • “Boarding issue”
  • “Information”
  • “Cant redeem voucher”

About

Direct Ferries Return Policy
To read more: https://www.directferries.com/news/202002/po_ferries_channel_hop_from_85_return.htm
Direct Ferries Pros and Cons

Pros: Helps

Cons: Change in booking, Unreasonable, Unable to contact, Unable to confirm route, No refund

Direct Ferries reviews and complaints

Direct Ferries is ranked 33 out of 3361 in Miscellaneous category

Edit Description

Compare Direct Ferries To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Uber
15784 reviews
1.7
Cheapair
50 reviews
2.0
FlixBus
29 reviews
1.9
Write a review
Do you have something to say about Direct Ferries? What happened? What can we help you with?
Submit review Don't show this popup