Direct Ferries
Direct Ferries Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Ferries has 1.5 star rating from 277 customer reviews, with 10% would likely recommend. Rating distribution shows 88% unfavorable and 6% positive. Consumers report easy booking and many routes but frequent issues with refunds, billing and poor customer service.
Key Takeaways for Future Customers
- Check Direct Ferries reviews and expect limited phone support and chatbot-first contact.
- Document payments and confirmations in case of billing or refund disputes.
- Consider booking directly with ferry operators for complex changes or better customer service.
Negative Feedback / Risk Areas
- Frequent Direct Ferries customer complaints about refunds not issued and double charges.
- Poor customer service access: no reliable phone line, slow or no human response, and chatbot-only support.
- Booking errors and unexpected changes lead to extra costs and cancelled or wrong tickets.
Positive Feedback
Users note the platform lists many routes, is easy to book when it works, and can help find ferry options across providers.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Direct Ferries has 1.5 star rating from 277 customer reviews, with 10% would likely recommend. Rating distribution shows 88% unfavorable and 6% positive. Consumers report easy booking and many routes but frequent issues with refunds, billing and poor customer service.
Key Takeaways for Future Customers
- Check Direct Ferries reviews and expect limited phone support and chatbot-first contact.
- Document payments and confirmations in case of billing or refund disputes.
- Consider booking directly with ferry operators for complex changes or better customer service.
Negative Feedback / Risk Areas
- Frequent Direct Ferries customer complaints about refunds not issued and double charges.
- Poor customer service access: no reliable phone line, slow or no human response, and chatbot-only support.
- Booking errors and unexpected changes lead to extra costs and cancelled or wrong tickets.
Positive Feedback
Users note the platform lists many routes, is easy to book when it works, and can help find ferry options across providers.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Madrid, Madrid
App issue
- - Cannot book a ticket due to an age issue in the app.
- - The issue persists; others can book, I cannot, and I previously booked with Direct Ferrys.
I can not book a ticket , a app issue with the age. Still have the problem.
They can book. I not because the app issue.
Difficult to reach direct a person to talk
Before I had already booked with Direct Ferrys.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montevideo, Montevideo Department
Resolved: Refuse to reimburse for erronously changed ticket
Company fixed the issue and I have been provided with full refund. They recognized their error after 30 emails I sent them. Try to book your ferry directly, not through an agent.
This was a terrible mistake to buy my ticket with them. On March 13th I decided to change my ticket' dates.
I asked for 3 days in multiple emails. Before that I tried to make the change on their website and was charged 3 times for a change that was never made (this money is supposedly on its way back to my account). Finally agent Joana reached out and sent me Paypal link to 75usd change fee payment (a rip off itself as a new ticket costs 90 usd). I paid but she changed ITINERARY instead of date.
This made this ticket unusable to me. I asked for correction, they couldnt do it on time. I had to buy a new ticket. Since then I ve written 30 emails trying to get refund - the answer is always "As per our policy we can't refund without ferry operator agreement " which is just delegating responsability for their mistake.
They ruined my vacation, obliging me to worry about my ferry connections, creating total confusion and fear in me and even deleting my negative reviews on Trustpilot. It has been a harrowing experience which I don't wish to anyone
- Make mistake and refuse reimbursement
Preferred solution: Full refund
User's recommendation: Avoid Direct Ferries or you ll lose money, tickets and lots of nerves
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Paid double youssefabachri@***.com
First I paid, it didn't come true. Then I paid again, now I paid double.
Could you please send my money back? 7-zfl-87
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sevilla, Andalusia
No feedback
- - The 27-59 age option triggers a payment message.
- - Prices are good now, but I pay more for the same trip.
- - Youth starts from 1999; awaiting a reply.
no answere, no explain, no respons,nothing on my question. I usted often direct ferries Theire is a issue , with age option in the app. I can not order a ticket.
I have still the problem. I click on the right age until 27-59, just for payment i get the message.
That youth starts from 1999. They good prices now I pay lott more for the same trip.I still waiting that they message me about the problem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Milan, Province Of Milan
Non riesco a pagare una modifica.sono cambiate le carte di pagamento
Non riesco a pagare la differenza di 12 ,00 euro perché le mie carte sono bloccate .DFP19181**** . HELP
User's recommendation: Non prenotare perché non hanno un call centro in Italia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
Guten Tag Ich habe gestern zwei Fahrten...
Guten Tag
Ich habe gestern zwei Fahrten gebucht, aber nur eine Bestätigung erhalten.
Fahrt 13.5.26 von Kiel nach Göteborg
am Abend.
Sabine, Remo, Nele, Bob Bosshart
Danke
Rimbach, Hesse
Ist kaputt gegangen und wir können nicht stornieren und bekommen unser Geld nicht zurück.
Die Fähre ist in Teneriffa nach El Hierro kaputt. Wir möchten stornieren und unser Geld zurückhaben wollen
Aber wa klappt nicht. Wir müssen ja bei einer andere n Gesellschaft buchen.
User's recommendation: Nicht mehr buchen
Manchester, England
Change the date of departure
- - I bought tickets for travel 24/07/26 and return 27/02/26.
- - They issued a return date of 3/3/26 and 6/3/26.
- - I will be charged for the incorrect dates.
Ref: DFP19419****
Good morning l am writing this letter to explain the problem I purchased the tickets. I am travelling on the 24/07/26 returning 27/02/26 but they issued 3/3/26 return 6/3/26 which I be charged
Thanks
User's recommendation: change last night as made a booking by mistake which happened when I tried edit the booking it cancelled the actual date and put the automated date and l realised after making a payment that what happened
Phnom Penh, Phnom Penh
Zero customer service
Bot chat only. Rarely answered by an actual person.
Tickets not updated.
Terrible customer service. I would never recommend.
London, England
ZIL2oKF7
Ferry crossing changed due to direct ferry changing this, and it doesn't work for me as I need more than 1 hr to do my work in Jersey. I need them to contact me ASAP to sort this out.
- Zero customer service
Preferred solution: Deliver product or service ordered
User's recommendation: At this stage 0
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled tour, that you should have been aware of.
- - The Buenos Aires to Montevideo boat has been cancelled for more than a week.
- - DF sends emails and texts stating the boat will leave at 4 pm.
My boat from Buenos Aires to Montevideo has been cancelled, even though this has been known for more than a week. DF keeps on sending me emails and text messages telling me that the boat will leave at 4 pm. How come you act so unprofessional?
- At the moment everything
Preferred solution: Price reduction
User's recommendation: Never use this company booking tickets.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery bad help line
My car break down on the way to the port, I have try several different numbers without any luck, was frustrating dealing with a automatic replay's
No answer
- - Booking made yesterday with no confirmation email.
- - Calls to support hang up; I need someone to speak with before departure tomorrow 9 am.
I made a booking yesterday evening and I have not received any email for the booking . And when I call they just hang up the call.
I need someone to speak with to solve this problem.
My departure is tomorrow morning 9.00 am
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFerry cancelled
- - Could not talk to a real person about power problems.
- - Left messages about a cancelled ferry and refund; call 0783410****.
- - We sail Tuesday morning.
There is no customer service l tried to contact a person about my ferry booking you have cancelledPlease would someone email or Tex
Could not talk to a real person about power problems
Left 3or4 messages about our ferry being cancelled by you and trying to to get a refund as we paid for the fast ferry and now going on the slower ferry which is cheaper
I would like someone to call me on
0783410****. As we are sailing on Tuesday morning
Look forward to he from you
Brian Weedon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed refund for changing ferries
I would like to talk to a real person due to ferries changing from the fast to the slower and need a refund for the difference.
Preferred solution: Price reduction
User's recommendation: Not
Haven’t received email confirmation of booking
Frustrated. Poor customer service, keep getting emails to log in to the App but I dont have booking reference so cant access App!!! Very disappointed and not user friendly App
User's recommendation: Don’t use direct ferries
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