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Direct Ferries

Direct Ferries

www.directferries.com
What is your customer experience with Direct Ferries?

Direct Ferries Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Direct Ferries has 1.6 star rating based on 385 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Direct Ferries to a friend or colleague.

  • Rating Distribution
  • Pros: Lots of sites and routes, Easy to book, Helps.
    Cons: Bad customer services, Poor customer service, Change in booking.

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Media from reviews

Direct Ferries - Says my booking failed
Direct Ferries - CancellationDirect Ferries - Get my money backDirect Ferries - Get my money back - Image 2Direct Ferries - RefundDirect Ferries - Refund - Image 2Direct Ferries - Refund - Image 3
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Top Direct Ferries Reviews

Positive Review

"Change ticket date"

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I liked the two personal of your stuff they was so nice and fast to resolve my ticket is Jaden and Vanessa. Thank you User's recommendation: I recommend the...

Critical Review

"Direct Ferries does not add any value to your booking!"

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These guys are middlemen, and they charge an arm and a leg for their "service". I guess they are OK doing what they do, they found a niche where they make...

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Letia Dua
map-marker Lincoln, England

Change to earlier crossing from the Isle of Wight

We would like to leave the Isle of Wight tomorrow rather than Monday and would like a ferry crossing please. I have been unwell and would like to go home early. Thank you

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User's recommendation: Yes if you can change our ferry to tomorrow please

Ouahid a Rzd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Get my money back

Direct Ferries - Get my money back
Direct Ferries - Get my money back - Image 2

Hi, I made a reservation for Mr. Sami Riabi at sami.kelma@***.com on 14/02/1970.

Under vehicle YP21FRU, Toyota Proace (van) from Dieppe to New Haven, but I received the email very late to complete this booking, which led to no space on the ferry and I have been asked to make another booking on the same day at 6 PM, which I have made payment for twice. So I'm asking for my money back for the incomplete booking, please.

View full review
Loss:
$250
Pros:
  • Dieppe
Cons:
  • Newhaven

Preferred solution: Full refund

Olivier F Sop

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

Direct Ferries - Cancellation

My daughter Lison Flamme has not travelled and I would like the refound or the money for her ticket.

Best regards

The reference is DFP18379****.

View full review
Loss:
$30

Preferred solution: Full refund

Kierstan Jpm
map-marker Dublin, Leinster

Says my booking failed

Direct Ferries - Says my booking failed

Money taken dont know if booked on holly head to Dublin ferry can I call or speak to someone please my number is 004479****0144

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Resolved
Frances H Ktv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

Resolved: Charged twice for a booking change

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I had to change my booking

DfP18516**** & was informed the charge would be £20. This amount has been taken out of my account twice.

So a refund is requested is a nightmare trying to contact this company. Stupid bot system is infuriating.

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User's recommendation: Book directly with Ferry Company.

Daniel Gabriel C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Direct Ferries - Refund
Direct Ferries - Refund - Image 2
Direct Ferries - Refund - Image 3
Direct Ferries - Refund - Image 4

Hi, I was supposed to sail with my truck on 25/03/2025 at 18:30 from Rosslare to Cherbourg, but my ticket was for a Van not for a truck and I couldn't sail on 25/03/2025. And I would like to request a refund for the money that i paid for the Van ticket worth in 270,99. Direct Ferries Reference Number: DFP18316**** and

Stena Line Reference Number: 9949****.

View full review
Loss:
$271

Preferred solution: Full refund

Georg R Lip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't book online

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I tried to book a ferry from Volos to Skiathos on the 27.6.2025 at 7:40 am and back on the 11.07.2025 at 15:00.

First time, i book it every year, it didn't work.

It tell me that with my car, BMW X7, is a online booking not possible.

What should i do?

Best regards,

Georg Rambausek

View full review
Resolved
Sandro M Rox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I didn’t contact anyone

Updated by user Apr 26, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Apr 12, 2025

The problem was not resolved at all, the trip was cancelled due to bad weather with the FRS DFDS company with the Algeciras => Ceuta route, and I did not get any solution, neither for changing the travel time, nor for another shipping company!!

Original review Apr 11, 2025

FRS - Your booking IA95HB4 departing on the 2025/04/11 10:30 has been cancelled due to bad weather conditions. Call Center + 34 9** ** ** ** - +212 539 ** ** 12 or info@***.es. Thank you The FRS Iberia team

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Preferred solution: Full refund

TRENDAFIL T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker York, England

Ticket buying issues

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You should have a normal customer service, which means email and a contact phone number with a live individual in order for any of your clients to contact you regarding any issues.

Your chatbot is useless.

The level of your customer service is below zero.

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User's recommendation: Avoid using Direct Ferries

Anonymous
map-marker Sorberge, Västernorrland County

Direct Ferries does not add any value to your booking!

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These guys are middlemen, and they charge an arm and a leg for their "service". I guess they are OK doing what they do, they found a niche where they make money trawling the Internet for ferry trips, but in this day and age finding a trip yourself directly with ferry companies via the Internet should not be a problem. And much cheaper!

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User's recommendation: Go directly to the ferry company, these guys are middlemen and do not add any value to your trip,

Orley Mab

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Intorsura Buzaului, Covasna

Change my booking

Change my booking because my car its broken!

I got stuck on the highway but I solved the technical problem

now I'm heading to the ferry

Thanks !

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User's recommendation: Friend

Christian M Iqu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warn other not to do business with this company

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One of the worst experiences of my life dealing with this company. I give it 1 star because it's not possible to give it 0, but my true rating would be zero.

Don't under any circumstances deal with these people.

They are after your money, and giving any kind of customer service is not something they do. A real nightmare!

View full review
Loss:
$200
Pros:
  • No pros
Cons:
  • Nightmare company

Preferred solution: Price reduction

User's recommendation: Stay away!

Katrin Jlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bucharest, Bucharest

I don’t receive my money back

Direct Ferries - I don’t receive my money back

I pay a ticket and was cancelled from the company and I dont have my money back from the date 12/02/2025

View full review

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? Mary Branum, a vacation rentals expert, shares her tips on how to look for places to stay, what are the best vacation rentals websites, how to avoid scams during bookings, and what to do if you face some issues.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Pam H Hza

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Confirm ferry

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They could send the correct information in their emails instead of incorrect information. They could make themselves available on the phone so their incorrect information could be checked out!

I will never book with them again. They confirmed an incorrect ferry crossing, didn't send the tickets they promised, and then sent a correct amendment to the return journey without amending the outward journey. I couldn't phone them, so I had to phone the ferry company directly.

They sent the correct amendments and the necessary tickets. Simple.

View full review
Cons:
  • No contact number and incorrect info

Preferred solution: A contact number for direct ferries and correct information.

User's recommendation: DONT USE DIRECT FERRIES

Anonymous
map-marker Farnborough, Hampshire

Confirming cabin

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I booked a dog friendly cabin for both trips only to be told on the day of departure that no cabins on outward trip so my dog as to be in the car for six hours very poor communication will not book direct ferries again

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User's recommendation: Go direct to ferry company

Anonymous
map-marker Rome, Lazio

Change ticket date

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I liked the two personal of your stuff they was so nice and fast to resolve my ticket is Jaden and Vanessa. Thank you

View full review

User's recommendation: I recommend the service customer in your society in grand Britain

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