Direct Ferries Reviews

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No ferry

Direct Ferries - No ferry
Direct Ferries - No ferry
Direct Ferries - No ferry
Direct Ferries - No ferry
Direct Ferries - No ferry
Direct Ferries - No ferry
There is no Ferry in sete to Nador. I already payed for the ferry and Im still waiting, nobody is there!!! Lost money for car ride to sete and toll roads. No boat to Nador!!! Drove 24 hours there and back and lost vacation.Reclaim my money and damage I suffered. Direct Ferry is unreachable. Do NOT answer the mail and in case of telephone contact only a voicemail. Very bad!!!!!!!!!

User's recommendation: Do not BOOK Direct Ferry.

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ID
#3251918 Review #3251918 is a subjective opinion of poster.
Location
Tegelen, Limburg

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My reason it’s because: I did buy my ticket in this company direct ferries and they didn’t reflect my payment so I was missing get the ferries

1.0
My reason it’s because: I did buy my ticket in this company direct ferries and they didn’t reflect my payment so I was missing get the ferries
My reason it’s because: I did buy my ticket in this company direct ferries and they didn’t reflect my payment so I was missing get the ferries
I'm very angry about this situation because I did buy my ticket almost two months ago and now when I'm going to get my ferry the personal they were telling I can't get into the ferry because my payment is not reflected they told me that you are taking the money but not reflected the payment, so I want an explication what happened with my payment and I want my payment back please because for your fault I did miss the ferry. Please, I want my money back. My name is: Juan Luis Benjamin

User's recommendation: Bad.

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ID
#3246191 Review #3246191 is a subjective opinion of poster.
Loss
$274
Preferred solution
Full refund
New Reviewer

Urgent ammendment for tomorrow with Direct ferries

1.0
I left 5 or 6 messages and emails for direct ferries from 48 hours before the departure of the amended ferry time. No answer apart from an automated response and a bot that couldn't find the answer to my problem. There was no contact number on the website. So I searched on Google. The call charges are almost 50p a minute plus a service charge, so I didn't call. I called the ferry operator instead, who solved my problem in 2 seconds even though it wasn't their job. Direct Ferries are an abomination.

User's recommendation: Font book with Direct Ferries, book directly with the ferry company.

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ID
#3227698 Review #3227698 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Website error
  • Change in booking
Preferred solution
Apology

Cancellation

Dear Direct Ferries, My name is Terezia Gyorgy.My husband Ferenc Szabo. We would like to cancelled the ticket. Can you call me please this number +353********. Kind Regards, Terezia Gyorgy
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#3225253 Review #3225253 is a subjective opinion of poster.
Location
Drogheda, Leinster

Web check in impossible

We have made a booking for a ferry and we paid it directly by iDeal, amount of 206,99. We never received our tickets. We found out at the ferry that we could not get on. So we had to buy pay for tickets again. But we also booked for the reverse ferry at 1 January 2022 Rogby to Puttgareden. We want our money back. Direct Ferries did not deliver what we paid for!!! Please contact us as soon as possible!. Payment discription is: 214728****7 00300****308649* ***751817
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#3205224 Review #3205224 is a subjective opinion of poster.
Location
Holbaek, Zealand

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Amend tickets

I need amend tickets. I sent the email for my request, but theres no answer. I also contact on phone, no one answered as well.
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#3200955 Review #3200955 is a subjective opinion of poster.
Location
Chiesa In Valmalenco, Lombardy

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Verified Reviewer New Reviewer

Refund

Our sailing was cancelled on 26th of November 2021 I'm still waiting on my refund getting put in to my bank but up to now there is still no refund can you let me no what the reason for this is please many thanks ann Marie mcerlean
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1 comment
#2108482

Can some 1 tell me why I still have not received my refund I have been sending emails an have still not received any reply the date of the sailing was to be the 26th November 2021

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ID
#3198705 Review #3198705 is a subjective opinion of poster.
Location
Belfast, Northern Ireland

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Verified Reviewer New Reviewer

Complaint

I'm trying to get a refund from a sailing that was cancelled at the end of November I have tried to contact yourselves regarding this issue so I'm hoping that this can get resolved as soon as possible many thanks
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#3192033 Review #3192033 is a subjective opinion of poster.
Location
Belfast, Northern Ireland
New Reviewer

To change my cabin

1.0
Hello, When I booked for the 8th January from Valencia to Mostaganem,the cabin 2 berth was finished so I booked 1 cabin 4berth for me and my son. Because the cses of covid-19 is increasing too much I would like to change the 4 berths to the 2 berths . I saw that that you have now. Many thanks in advance. Référence 14122**** Nom du clientM. Djilali HENNI

User's recommendation: very bad service.I am not happy.

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#3190746 Review #3190746 is a subjective opinion of poster.
Location
Paddington, England
New Reviewer

Horrible company

1.0
Due to the governments restrictions we can not travel and the company they r not doing anything they r just being greedy and not offering refund or cancellation
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#3173018 Review #3173018 is a subjective opinion of poster.
Location
Saint Albans, England
Loss
$155
Preferred solution
Full refund
New Reviewer

Reschedule my trip

1.0
I wanna reschedule my trip. But the automated reply didnt give me any options. It just wasted my time telling what I already knew. All the money I spent for service fee is a waste. Direct ferry is very poor. And I really mean it.
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#3172254 Review #3172254 is a subjective opinion of poster.
Location
Helsinki, Uusimaa
Loss
$78

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Verified Reviewer New Reviewer

Confirming a booking

I booked a trip and i didnt receive any confirmation email therefore i cannot travel. Now i am trying to buy another ticket but i cant get through since it says that it is too close to the day which is jn 48hours
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ID
#3170609 Review #3170609 is a subjective opinion of poster.
Loss
$40
Preferred solution
Let the company propose a solution

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Refund not received

I'm looking full refund as our sailing was canceled due to bad weather and we needed to be there for next morning wich sadly did not happen because of weather
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ID
#3165899 Review #3165899 is a subjective opinion of poster.
Location
Belfast, Northern Ireland
Preferred solution
Full refund

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Refund not received

Our sailing was cancelled dew to weather conditions and I still have not received my money I paid for this on the 26th of November 2021
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ID
#3165873 Review #3165873 is a subjective opinion of poster.
Location
Belfast, Northern Ireland
Preferred solution
Full refund
New Reviewer

Charged TWICE for a booking that did not go through

1.0
I booked a last-minute ferry from Dover-Calais, and when I went through to the payment - a 'system error' message appeared on their page. My bank account got charged twice 180 euros - once from DFDS and second from Direct Ferries. I got a mail saying they experienced an error and my booking was unable to go through, DFDS refunded my immediately whereas Direct Ferries KEPT THE MONEY. I am unable to contact them through the form as my booking number is not valid. I cannot find another way to contact them. SCAMMERS!

User's recommendation: DO NOT BOOK THROUGH THEM - SCAMMERS.

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ID
#3164388 Review #3164388 is a subjective opinion of poster.
Cons
  • Unable to contact
  • Stole money
  • No refund
Loss
$210
Preferred solution
Full refund

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