Direct Ferries

Hi, I made a reservation for Mr. Sami Riabi at sami.kelma@***.com on 14/02/1970.

Under vehicle YP21FRU, Toyota Proace (van) from Dieppe to New Haven, but I received the email very late to complete this booking, which led to no space on the ferry and I have been asked to make another booking on the same day at 6 PM, which I have made payment for twice. So I'm asking for my money back for the incomplete booking, please.

My daughter Lison Flamme has not travelled and I would like the refound or the money for her ticket.

Best regards

The reference is DFP18379****.

Money taken dont know if booked on holly head to Dublin ferry can I call or speak to someone please my number is 004479****0144

I had to change my booking

DfP18516**** & was informed the charge would be £20. This amount has been taken out of my account twice.

So a refund is requested is a nightmare trying to contact this company. Stupid bot system is infuriating.

Hi, I was supposed to sail with my truck on 25/03/2025 at 18:30 from Rosslare to Cherbourg, but my ticket was for a Van not for a truck and I couldn't sail on 25/03/2025. And I would like to request a refund for the money that i paid for the Van ticket worth in 270,99. Direct Ferries Reference Number: DFP18316**** and

Stena Line Reference Number: 9949****.

I tried to book a ferry from Volos to Skiathos on the 27.6.2025 at 7:40 am and back on the 11.07.2025 at 15:00.

First time, i book it every year, it didn't work.

It tell me that with my car, BMW X7, is a online booking not possible.

What should i do?

Best regards,

Georg Rambausek

FRS - Your booking IA95HB4 departing on the 2025/04/11 10:30 has been cancelled due to bad weather conditions. Call Center + 34 9** ** ** ** - +212 539 ** ** 12 or info@***.es. Thank you The FRS Iberia team

You should have a normal customer service, which means email and a contact phone number with a live individual in order for any of your clients to contact you regarding any issues.

Your chatbot is useless.

The level of your customer service is below zero.

These guys are middlemen, and they charge an arm and a leg for their "service". I guess they are OK doing what they do, they found a niche where they make money trawling the Internet for ferry trips, but in this day and age finding a trip yourself directly with ferry companies via the Internet should not be a problem. And much cheaper!

Change my booking because my car its broken!

I got stuck on the highway but I solved the technical problem

now I'm heading to the ferry

Thanks !

One of the worst experiences of my life dealing with this company. I give it 1 star because it's not possible to give it 0, but my true rating would be zero.

Don't under any circumstances deal with these people.

They are after your money, and giving any kind of customer service is not something they do. A real nightmare!

I pay a ticket and was cancelled from the company and I dont have my money back from the date 12/02/2025

They could send the correct information in their emails instead of incorrect information. They could make themselves available on the phone so their incorrect information could be checked out!

I will never book with them again. They confirmed an incorrect ferry crossing, didn't send the tickets they promised, and then sent a correct amendment to the return journey without amending the outward journey. I couldn't phone them, so I had to phone the ferry company directly.

They sent the correct amendments and the necessary tickets. Simple.

I booked a dog friendly cabin for both trips only to be told on the day of departure that no cabins on outward trip so my dog as to be in the car for six hours very poor communication will not book direct ferries again

I liked the two personal of your stuff they was so nice and fast to resolve my ticket is Jaden and Vanessa. Thank you