Direct Ferries Reviews

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Confirmation email

This company stole money from me. I paid then for two persons and one automobile from Algeciras Spain to Ceuta Spain round trip. When I arrived to the port, the ferry company received payment for the two persons, but did not receive payment for the car. I had to pay the ferry company again for the car. Direct Ferry has the worse customer support I ever experienced.

User's recommendation: Do not use Direct ferries as your intermediary..better off dealing with the ferry company directly.

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ID
#3092004 Review #3092004 is a subjective opinion of poster.
Location
San Juan, San Juan Municipio

Very bad communication and payments not received by ferry company

After a very uncomfortable wait for Direct Ferries confirmation and information, the money I paid to DF for the transportation of a vehicle were not registered or recieved by FRS, the ferry company to transport the car. I had to pay again to the ferry company and now have to claim from Direct Ferries. I have the feeling they have really screwed us...should have known better.

User's recommendation: Do not use DIRECT FERRIES. These guys are very irresponsible.

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ID
#3030798 Review #3030798 is a subjective opinion of poster.
Location
Chicago, Illinois

To make a booking

Could not get through to them on line or by phone had to call stena line directly to make my booking. Had no problem with the phone to them and had confirmation within ten minutes.

User's recommendation: Phone stena line directly.

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ID
#3024603 Review #3024603 is a subjective opinion of poster.
Location
Newham, England
New Reviewer

No contact is realised with thuis company. They are frauds!!!!!!!

Original review updated by user Oct 29, 2021
I booked a Ferry and wanted to cancel it or change dates. This was 5 minuten after booking it and they turned it down! Then I wanted to call Them but they bever reply. At 10:00 p.m customer service is open and I called immediately but because of technical reasons they were already busy and are Just open for one hour. This company is a fraud and you Will never get in contact with Them!!! Never book something here!!!!!

User's recommendation: Do not book here!!

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ID
#3018093 Review #3018093 is a subjective opinion of poster.
Cons
  • Change in booking
  • Refund
  • No cancellation
Loss
$514
Preferred solution
Full refund

Fraud

We made a booking through directferries.com. They sent us a wrong confirmation which did not work at the ticket office of the ferry company. Since then we were not able to contact them or get a refund. Sincere fraud warning here!

User's recommendation: Do not book with directferries.com.

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ID
#2957431 Review #2957431 is a subjective opinion of poster.
Location
Frankfurt, Hesse
New Reviewer

They suck

There is no way to contact these people. Service is non existent. The answering machine is always on and it says you are not calling at the appropriate hour I have called at all hours as they may be bases in Europe

User's recommendation: Do not book with this company.

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ID
#2949030 Review #2949030 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$380
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor service

I called and your number and an answering machine came on that said I called during a time that you are not open. The message was to call between 9:00 am and it was 9:15 am when I called

User's recommendation: Don’t book if you think you might have to change your times.

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ID
#2946827 Review #2946827 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Refund

This company took funds for ferry crossings that were not available. Stating technical issue. Still no refund. Will be starting legal action against them and have contacted reporter for major news outlet highlighting the fraudulent activity this company seem to be practising.

User's recommendation: Steer well clear. Do not. Ok through this company.

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ID
#2844585 Review #2844585 is a subjective opinion of poster.
Loss
$115
Preferred solution
Full refund
New Reviewer

Lack of Cstr service

Unable to contact by phone tech issues on their end since yesterday afternoon no other means of addressing my issue thru online account very dissatisfied

User's recommendation: Avoid.

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ID
#2830315 Review #2830315 is a subjective opinion of poster.
Location
Halifax, England
Preferred solution
To talk to customer support to address my issue

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Disappointed

I have cancelled my booking on 21/08/2021 and i would like a refund. I tried to call Direct Ferries everyday since then, they kept me on the phone for one hour and then hung up. It was impossible to speak to someone about this.
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ID
#2823586 Review #2823586 is a subjective opinion of poster.
Location
An Muileann Gcearr, Westmeath
Loss
$375
Preferred solution
Full refund

Refund on voucher

Brittany ferries would refund us but for some reason Direct Ferries wont pay out. No phone number to talk it through. Pissed

User's recommendation: Book direct.

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ID
#2820848 Review #2820848 is a subjective opinion of poster.
Location
Camberwell, England
New Reviewer

Niet willen omboeken

lk had per ongeluk een boot geboekt, na opbrengst om te bellen ben ik gaan mailen,(dit binnen de 24 uur gedaaN is) met de vraag om het was bedrag van 142,99 die ik betaald had te berekenen met de geboekte shuttle reis. dit gaat volgens hun online wat ik al 20 maal alleen heb maar niet gaat !!! ik ben nu stilaan geiiriteerd aan het raken boem waar gaeld aan groei

User's recommendation: denk goed na voor je boekt en betaald.

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ID
#2804833 Review #2804833 is a subjective opinion of poster.
Loss
$145
Preferred solution
Full refund

Complain

Been trying to contact many time need answer please I bought ticket and didn't let me to cross to France they say I need visa Witch I bought ticket for you few month ago I been to France with no problem I need my refund please Many thanks

User's recommendation: Dfp13965****.

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ID
#2779302 Review #2779302 is a subjective opinion of poster.
Location
Sunbury-On-Thames, England

Unable to amend booking online

Complete lack of communication. Direct Ferries just do not reply to any form of enquiry - phone, internet, email.

User's recommendation: DO NOT BOOK THROUGH DIRECT FERRIES!

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ID
#2776393 Review #2776393 is a subjective opinion of poster.
Location
Norwich, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need my Ticket im in the haven DFP13975****

Katastrophen Travelmare hat ihre reservierungsanfrage nicht bekommen ich musste die Tickets nochmals kaufen, stornieren kann ich nicht, da die Buchung noch in Bearbeitung ist. Travelmare hat keine Anfrage bekommen!! Bitte stornieren!!! Danke
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ID
#2765038 Review #2765038 is a subjective opinion of poster.
Loss
$90
Preferred solution
Full refund

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