Direct Ferries Reviews

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To make a booking

Could not get through to them on line or by phone had to call stena line directly to make my booking. Had no problem with the phone to them and had confirmation within ten minutes.

User's recommendation: Phone stena line directly.

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ID
#3024603 Review #3024603 is a subjective opinion of poster.
Location
Newham, England
New Reviewer

I make a wrong booking to another ferry

I need to change to stena line sea port , this is not the ferry I wanted to broad , please can I get my money refund.
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ID
#3018196 Review #3018196 is a subjective opinion of poster.
Location
Glasgow, Scotland
Preferred solution
Full refund
New Reviewer

No contact is realised with thuis company. They are frauds!!!!!!!

Original review updated by user Oct 29, 2021
I booked a Ferry and wanted to cancel it or change dates. This was 5 minuten after booking it and they turned it down! Then I wanted to call Them but they bever reply. At 10:00 p.m customer service is open and I called immediately but because of technical reasons they were already busy and are Just open for one hour. This company is a fraud and you Will never get in contact with Them!!! Never book something here!!!!!

User's recommendation: Do not book here!!

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ID
#3018093 Review #3018093 is a subjective opinion of poster.
Cons
  • Refund
  • No cancellation
  • Change in booking
Loss
$514
Preferred solution
Full refund

Unpaid fare

I have received my refund due to my ferry being cancelled due to bad we. What I dont understand is why I have not received 100% of it. This was not my fault
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ID
#3012971 Review #3012971 is a subjective opinion of poster.
Location
Newquay, England

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

To amend a booking

I made a mistake in my booking in my return date. It came up on 11 of December from Cale to Folkestone, but instead the date should be on 28 of December from Cale to Folkestone.
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ID
#3005785 Review #3005785 is a subjective opinion of poster.
Preferred solution
Change the return date
New Reviewer

Change the booking

I wanna change the booking day. Because it happens because of the System it change the Date I wanna book on the 29of october But it booked the 16 october
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ID
#2974157 Review #2974157 is a subjective opinion of poster.
Pros
  • Helps
Preferred solution
ChAnge the date

Fraud

We made a booking through directferries.com. They sent us a wrong confirmation which did not work at the ticket office of the ferry company. Since then we were not able to contact them or get a refund. Sincere fraud warning here!

User's recommendation: Do not book with directferries.com.

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ID
#2957431 Review #2957431 is a subjective opinion of poster.
Location
Frankfurt, Hesse
New Reviewer

Pissedconsumer

Direct Ferries - Pissedconsumer
I have not heard from them at all very pissedconsumer no text no emai no answer to my questions and now to late.

User's recommendation: Never book with direct ferries useless no answer no phone number to call no email is answered only an automated one.

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ID
#2956715 Review #2956715 is a subjective opinion of poster.
Loss
$70
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Non return of money

Hi Team, I have booked online ferry . At the same time money got deducted and booking was not confirmed as well. I have received the automatic email mentioned that money was not charged for this booking but money got deducted from my Indian account. Booking reference number Direct Ferries Booking Request DFP14081**** it was not refunded to my account. Please send me the money asap. Thank you, Khushboo.khushboosharma50@***a sharma
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ID
#2953176 Review #2953176 is a subjective opinion of poster.
Loss
$46
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I can’t hold of direct ferries...

I would like to know if I can organise an antigen test before boarding the ferry in Hull as an add on on our ticket. Impossible to get this info...
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ID
#2949661 Review #2949661 is a subjective opinion of poster.
Location
Leeds, England
Preferred solution
Just a piece of information: can you book 2 antigen tests on the day of our departure in Hull? P&O ferry can do it as an add on, but unfortunately I booked my tickets with you...
New Reviewer

A dog its ok on the ferie?

We have a dog. Its ok ?.,,,,..,,,,,,,.,..Fgfghhgggtyyygfryhhhggggghhhhhhhhhhhhhhhhhhhjhhhhhhhhhhhhhhhhhhhhhhhhjjhhjjhhj
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ID
#2949258 Review #2949258 is a subjective opinion of poster.
New Reviewer

They suck

There is no way to contact these people. Service is non existent. The answering machine is always on and it says you are not calling at the appropriate hour I have called at all hours as they may be bases in Europe

User's recommendation: Do not book with this company.

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ID
#2949030 Review #2949030 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$380
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Poor service

I called and your number and an answering machine came on that said I called during a time that you are not open. The message was to call between 9:00 am and it was 9:15 am when I called

User's recommendation: Don’t book if you think you might have to change your times.

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ID
#2946827 Review #2946827 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Never got back to me

I emailed you on Friday to change my booking you said you received it will get back to me in 48hours now 48hours are up no email and phoned red funnel not changed cant get any response from you as cant find anywhere to email you back phones are closed.the road is closed m27main road booking is for 9am dont think I will get there in time.passed off is an understatement.ref.DFP13913****

User's recommendation: Not to book with them as can’t get any help.

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ID
#2931652 Review #2931652 is a subjective opinion of poster.
Location
Portsmouth, England

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Verified Reviewer
New Reviewer

I want to put another date for next week

I want to make the booking for another date day 9/10/2021 because I can't pass at Romania customs and I can't come only Friday

User's recommendation: Good company.

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ID
#2931210 Review #2931210 is a subjective opinion of poster.
Location
Hackney, England
Cons
  • I like